We have put together a checklist here that you can use to check whether you can successfully enter YuLinc. In addition to the checklist, this overview also includes points that can cause problems in some cases (these are summarized at the end).
Systemcheck
Here you can check whether you can enter a YuLinc session:
If you receive an error message, please contact our support team directly: 06172 4526033 / Mail support@netucate.com
Entering a YuLinc test room
You are welcome to use our YuLinc test room. Here you can try out your audio and video functions and meet with colleagues for a sound check:
In the YuLinc-room
When entering the Gen2 test room, first enter your name:
After clicking “Join session” and setting your audio and video, you can test your microphone and webcam:
If a microphone is connected, you can test the function directly by speaking and seeing a deflection (input level).
By clicking on the gear icon “Audio and video settings,” you can go directly to the settings:
Audio
The devices (microphone and output devices) can be selected by clicking on the selection arrow.
If a microphone is connected, the volume is displayed directly via a level indicator. If you click on Test audio, your microphone will be recorded for 5 seconds and then played back immediately. You will hear the recording via your selected output device.
When you click Test speakers, a series of tones will be played that you can hear directly.
Webcam / Video
You can use “Video” to set various functions for your webcam:
If the “virtual background” tab is available, you can view a transmission of your video signal:
I cannot be heard in YuLinc (my microphone and webcam are not working)
Another application (e.g., MS Teams, Zoom, Unity telephone systems) may be blocking access to your microphone. Please close the respective software.
Even if you think you have closed MS Teams, for example, the program has not been terminated and continues to block access to your audio and video devices.
You will usually find the application in your start bar. Right-click on the application and close it.
My connection is not optimal
If possible, use a LAN connection. With Wi-Fi, radio interference may occur, which is not noticeable during normal surfing, but may be noticeable in virtual rooms.
I work in a Citrix environment.
Use YuLinc outside of Citrix. To do so, please contact your IT department in good time. If you have any questions, please contact our support team directly: 06172 4526033 / Mail support@netucate.com
If possible, use Google Chrome. Browsers such as Firefox, Edge Chromium, Opera, and Safari can of course also be used. There are some restrictions with Safari: the virtual background cannot be used, and only the entire screen can be shared.
Browsers with many plugins can cause problems, so use a browser without such plugins.
If you encounter problems, deleting your cache and cookies may also help.